♡ Thank you for supporting my small business! ♡

Every tumbler is made or selected with love, and I want you to have the best shopping experience possible! Please take a moment to read my shop policies before placing your order.

1. RETURNS & REFUNDS

Due to hygiene and sanitation standards, all sales are final, and returns are not accepted.

However, if your tumbler arrives damaged, defective, incorrectly made, or with another issue, please reach out to me. I want my customers to be happy with their purchases and will work with you to find a fair solution.

Depending on the situation, I may offer a refund or replace your tumbler at no additional cost.

Please contact me as soon as possible if you experience a problem with your order. Photos of the tumbler and its packaging may be requested to help resolve the issue.

Nothing in this policy takes away any consumer rights you may have under applicable law.

2. PROCESSING & SHIPPING TIMES

♡ Premade Tumblers ♡

Premade tumblers will be processed and shipped within 3–5 business days of purchase.

♡ Custom Tumblers ♡

Custom tumbler orders may take up to 2 weeks to complete before shipping. Processing times may vary depending on the design and details of your order.

Processing time is separate from shipping and delivery time.

If an unexpected delay prevents me from shipping within the promised timeframe, I will notify you and provide the option to accept the delay or cancel your order for a refund.

3. SHIPPING DELAYS & LOST PACKAGES

Once your order has been shipped and handed over to the shipping carrier, delivery is in the carrier's hands. Unfortunately, I cannot control shipping delays, package handling, or delivery dates.

♡ Lost Packages ♡

If your package appears to be lost, please contact USPS and reach out to me as well. I will do my best to help investigate the situation.

If your package is confirmed lost and never arrives, I will replace your tumbler at no additional cost to you. I want every customer to receive the tumbler they purchased, and I will do my best to make things right.

If your tracking information shows that your package was delivered but you cannot find it, please check around your delivery area and contact USPS. You are also welcome to reach out to me for assistance.

♡ Tracking Information ♡

Once your order has shipped, you will receive an email containing your tracking information so you can follow your package along its journey to you!

4. GLITTER SNOW GLOBE TUMBLER DISCLAIMER

Glitter snow globe tumblers contain liquid and decorative materials. Over time, some glitter settling or small bubbles may occur. These are normal possibilities with liquid-filled tumblers and do not automatically mean your tumbler is defective.

Please keep in mind that glitter movement and appearance may change slightly over time.

♡ Normal Settling vs. Defects ♡

Normal glitter settling and small bubbles are not automatically considered defects.

However, leaking, a faulty seal, or another genuine manufacturing issue is different from normal settling or small bubbles. If you believe your tumbler has a defect, please contact me so I can review the issue and determine the best way to help.

5. TUMBLER CARE INSTRUCTIONS

Care instructions will be included in your package. Please read and follow them carefully to help maintain the quality and longevity of your tumbler.

Improper care or failure to follow the provided instructions may result in damage that is not eligible for a refund or replacement.

Taking proper care of your tumbler will help you enjoy it for as long as possible!

6. CUSTOM ORDERS

Custom tumblers are created specifically for you based on the design and details provided with your order. Please double-check your customization details before submitting your purchase.

If you need to cancel a custom order, please contact me as soon as possible. Cancellation requests will be reviewed individually depending on the progress of your order and any materials already purchased or work completed.

Once work has begun on a custom tumbler, changes may not be possible.

7. QUESTIONS OR CONCERNS?

Your happiness and support mean so much to my small business! If you have any questions or concerns about your order, please don't hesitate to reach out to me.

I will always do my best to assist you and work toward a fair solution.

♡ Thank you for shopping small and supporting my business! ♡

Every order is appreciated more than you know!